Operational Excellence in Your Hands

Hyperautomation is no longer optional but a must for businesses to boost productivity, reduce costs, and allocate resources more efficiently.

90%
of large enterprises continue to adopt hyperautomation as a core discipline
76%
of organizations deploying hyperautomation cite improved agility as the key reason for adoption
61%
of respondents say their organization is currently deploying hyperautomation

Our Hyperautomation Capabilities

  • Automation Capabilities Assessment: Identify and optimize business processes using advanced automation and data analysis.

  • Intelligent Automation: Enhance automation with AI & ML integration.

  • RPA Implementation & Migration: Deploy, optimize, and migrate RPA solutions seamlessly.

  • RPA Managed Services: End-to-end management and support for RPA BOTs.

  • Process Discovery: Assess workflows, capture pain points, and enhance visibility through workshops and SME interviews.

  • Process Operational Dashboards: Define KPIs and process data for performance insights.

  • As-is Process Validation: Confirm workflows with SMEs and process mining data.

  • Process Standardization: Apply best practices for scalability and training.

  • Process Optimization: Streamline processes to reduce costs.

  • Business Process Outsourcing: Identify tasks for outsourcing to improve efficiency.

  • Digital Worker Services: Use Microsoft Copilot Studio to build custom Digital Workers for task automation.

  • Virtual Platform Automation: AI-powered solution to streamline tasks, boost productivity, and provide support.

  • Process Digital Twins: Simulate business processes to find inefficiencies and optimize workflows.

  • Digital Process Monitoring: Track real-world entities via Digital Twin for quick issue response.

  • Infrastructure Management: Automate server provisioning, network setup, and performance monitoring.

  • Security Management: Automate intrusion detection, threat analysis, and compliance auditing.

  • Data Pipeline Automation: Streamline data movement, transformation, and monitoring.

  • Application Lifecycle Management: Automate testing, deployment, and requirement tracking.

  • IT Service Management: Use AI for Service Desk, Incident, and Release Management.

Service offering illustration

Accompanying your Transformation

Client challenges
Our solutions
Compliance-First Automation Framework

FPT ensures adherence to industry standards (ISO, GDPR, HIPAA) by embedding compliance measures into automation design, mitigating risks from the start.

Proven Methodology & Accelerators

FPT's agile methodology and pre-built accelerators streamline automation deployment, ensuring rapid implementation and delivering faster results.

Next-Gen AI & Hyperautomation

We invest in latest technologies to create smarter solutions and enhance process efficiency for businesses. Our focus in AI is evident in global partnerships with NVIDIA, Landing AI, AITOMATIC, and more.

Skilled Talent Pipeline & Global Expertise

With our robust talent pool and deep domain expertise, businesses can implement high-quality automation solutions and innovate continuously with ease.

Compliance-First Automation Framework

FPT ensures adherence to industry standards (ISO, GDPR, HIPAA) by embedding compliance measures into automation design, mitigating risks from the start.

Proven Methodology & Accelerators

FPT's agile methodology and pre-built accelerators streamline automation deployment, ensuring rapid implementation and delivering faster results.

Next-Gen AI & Hyperautomation

We invest in latest technologies to create smarter solutions and enhance process efficiency for businesses. Our focus in AI is evident in global partnerships with NVIDIA, Landing AI, AITOMATIC, and more.

Skilled Talent Pipeline & Global Expertise

With our robust talent pool and deep domain expertise, businesses can implement high-quality automation solutions and innovate continuously with ease.

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Success Stories

See more

Case Study

Hyperautomation for Sustainable Operations: Saving 75% of Processing Time for a Global Oil & Gas Company with RPA & IDP/ OCR

With sustainability high on the corporate agenda, utilizing technology to minimize environmental impacts has become a popular strategy for global businesses. Determined to limit their energy consumption in day-to-day business, our client, a global oil & gas company headquartered in the United Arab Emirates, has partnered with FPT Software to hyperautomate their time-consuming, labor-intensive invoice validation process. Working with hundreds of partners, the company faced the challenge of processing as many as annually that come in different formats and templates with , making the process of collecting, extracting, and matching data a troublesome task. Given the complexity, FPT Software has deployed top-notch technology such as Robotic Process Automation (RPA) and Intelligent Document Processing (IDP) for enhanced accuracy and helped the client achieve a whopping 75% reduction in processing time. 

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Case Study

Operation Optimization for Growth Amidst Difficulties: How a Leading Payment Service Provider Saved 30% Effort with Hyperautomation

Amidst a challenging business landscape, operation optimization has become a strategic priority for global companies. Attempting to navigate the current economic difficulties, our client, a global payment service provider headquartered in the US, has turned to FPT Software to optimize operations by hyperautomating their complicated HR processes, including recruitment processing and payroll data validation. Utilizing top-notch technology, including Robotic Process Automation (RPA), Processing Mining, and Business Process Management (BPM), the client managed to achieve significant time and cost savings, optimizing up to and achieving a . The company also successfully unlocked other valuable benefits, including and

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Case Study

RPA & IDP/OCR for an 88% Processing Time Reduction: Hyperautomate the Credit Approval Process for a Global Trading Company

The client is a Europe-based subsidiary of one of the largest general trading companies worldwide. Specializing in providing loans to agriculture companies, the company faces the challenges of dealing with an enormous amount of data in different formats, making the process of scanning and evaluating its clients’ performances a labor-intensive and time-consuming task. To enhance customer experience and employee productivity, the client has turned to FPT Software to automate parts of their credit approval process, utilizing top-notch technology, including Robotic Process Automation (RPA) and Intelligent Document Processing (IDP). The solution has brought tangible business values for the client, including significant and Given the benefits, the solution has been successfully scaled across the company’s 10 other European offices, such as Germany, France, and Hungary.

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Case Study

Achieving Operation Efficiency Through Process Automation

Operational optimization is one of the most important factors for a company to gain or maintain its foothold in today’s highly competitive era. With large enterprises, it is even much more crucial as a minor stage or detail, once being streamlined, can save organizational dollars and produce significant impacts on the overall performance. To help a client – the Vietnamese branch of a multinational FMCG manufacturer take a step closer to operation excellence, FPT Software delivered a solution called Universal Parcel Scanner to semi-automate the process of truck loading, thereby reducing cost and effort spent on executing and managing the task

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Insights

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Blog
Talk to Experts Episode 5: Intelligent Automation in Revolutionizing IT Process for Businesses

At FPT Software, cognitive automation is unlocking new efficiencies, with advanced solutions such as AIOps (AI-powered IT operations) streamlining IT service management and optimizing operational workflows. In episode 5 of our Talk to Experts series, Mr. Tran Quang Tin - Deputy Head of Hyperautomation Program of FPT Software at FPT Corporation - shares how AIOps is transforming operations by leveraging AI to automate complex processes.

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Blog
Talk to Experts Episode 5: Intelligent Automation in Revolutionizing IT Process for Businesses

At FPT Software, cognitive automation is unlocking new efficiencies, with advanced solutions such as AIOps (AI-powered IT operations) streamlining IT service management and optimizing operational workflows. In episode 5 of our Talk to Experts series, Mr. Tran Quang Tin - Deputy Head of Hyperautomation Program of FPT Software at FPT Corporation - shares how AIOps is transforming operations by leveraging AI to automate complex processes.

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Press Release
FPT Software and IdeatoLife Join Forces to Transform Software Development Lifecycle FPT Software and the emerging software company IdeatoLife entered a strategic partnership to promote Onex Studio, a hyperautomation and AI-enhanced software development platform. The collaboration will support FPT Software’s vision of accelerating digital transformation for its clients worldwide, with initial focuses on the fintech and e-commerce sectors.
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Press Release
FPT Software Renews HITRUST r2 Certification, Upholding The Highest Standards Of Security And Compliance

HITRUST Risk-Based, 2-year (r2) Certification validates FPT Software is committed to strong cybersecurity and protecting sensitive data.

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Press Release
FPT Software recognized with 100 percent Willingness to Recommend rate in 2024 Gartner® Peer Insights™ ‘Voice of the Customer’: Robotic Process Automation The report reveals that the majority of FPT Software's reviews come from the Finance sector (79%) and the Healthcare sector (14%), with the company serving 93% of its customers in the Asia-Pacific region.

Client Testimonial

quote FPT Software is an important partner that has already contributed to great results in key areas such as cloudification, SAP, data platforms, and cyber security. We look forward to continuing this successful partnership.
Edgar Aschenbrenner Former CIO, RWE AG

Our Partners

Awards & Certification

Talk to Us

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Talk to Experts Episode 4 - Unlocking Growth: The Evolving Landscape of Digital Commerce in APAC

Asia Pacific is rapidly emerging as the next powerhouse for digital commerce, driven by high internet penetration, strong infrastructure, and increasingly value-conscious consumers, making it one of the fastest-growing online shopping regions globally. In this context, AI and composable commerce — from personalized content and predictive analytics to modular, headless architectures — are becoming trillion-dollar game changers that enable retailers to differentiate, respond faster, and build more agile, scalable operations. This episode brings expert insights from Sitecore and FPT Software on APAC retail trends, common pitfalls in tech adoption, and real-world success stories, showing how their combined capabilities can help businesses design future-proof digital commerce strategies that deliver superior customer experiences and sustainable growth.

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The e-commerce market in Asia Pacific is gaining significant traction and is increasingly seen as an ideal location for retail operations. Despite ongoing economic uncertainty, the region’s online retail landscape is more upbeat than ever, ranking 6th among the top 10 fastest-growing online shopping markets worldwide in 2023. Thanks to high Internet penetration and robust digital infrastructure, Asia Pacific now hosts four of the ten largest e-commerce markets globally and is expected to sustain even stronger growth in the coming years.

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In this context, AI is reshaping e-commerce through tailored content, predictive analytics, and chatbots that provide rapid customer support and personalized recommendations. Reflecting this potential, Gartner reports that 54% of businesses already use some form of chatbot or other conversational AI platform for customer-facing applications.

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Why Customer Experience Leaders Must Move from Experimentation to Transformation
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As third-party cookies disappear and privacy regulations tighten, brands must pivot to privacy-centric personalization powered by zero- and first-party data to maintain trust, compliance, and growth. By combining consent-led data strategies with CMPs, CDPs, PETs, and AI, organizations can deliver richer, more accurate personalization while fully respecting customer control. This shift demands reimagined data capture, activation, and governance processes, turning privacy from a legal constraint into a sustainable competitive advantage.
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